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Important Legal Information and Disclaimers

Blue Medicare HMO, Blue Medicare PPO, and Blue Medicare Rx (PDP) Members

Health and Wellness

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Case Management Programs

In certain health situations, members are eligible to work one-on-one with a case manager.

Our registered nurses have experience with important health issues and they're here to assist you. Sometimes, health conditions can create risks or complexities that require additional health care support. That's why we're here to help.

The programs are designed to help members better understand and manage their condition. You may be eligible for a case manager if you're diagnosed with any of the following health conditions:

  • Chronic Obstructive Pulmonary Disease (COPD)
  • Congestive Heart Failure (CHF)
  • Diabetes
  • One or more complex or chronic medical conditions

Case managers are available at no additional cost to you. Case managers can help you:

  • Learn more about your disease or condition
  • Identify and monitor your health care needs
  • Apply self-management strategies
  • Eliminate obstacles to receiving care
  • Navigate the health care system
  • Identify and locate resources in your community

To request services from a case manager, please call toll free at 1-877-672-7647, Monday - Friday, 8 a.m. to 5 p.m. Eastern Standard Time

To request services from a Blue Medicare HMO or Blue Medicare PPO case manager, please contact Customer Service seven (7) days a week, 8 a.m. to 8 p.m. Eastern Standard Time

Blue Medicare HMO


Blue Medicare PPO


For the hearing and speech impaired

1-888-451-9957 (TTY)

Important Legal Information and Disclaimers

The information on this page is current as of 10/1/2017.

Y0079_7833 CMS Approved 10172017