In certain health situations, members are eligible to work one-on-one with a case manager.
Our registered nurses have experience with important health issues and they're here to assist you. Sometimes, health conditions can create risks or complexities that require additional health care support. That's why we're here to help.
The programs are designed to help members better understand and manage their condition. You may be eligible for a case manager if you're diagnosed with any of the following health conditions:
Case managers are available at no additional cost to you. Case managers can help you:
To request services from a case manager, please call toll free at 1-877-672-7647, Monday - Friday, 8 a.m. to 5 p.m. Eastern Standard Time
To request services from a Blue Medicare HMO or Blue Medicare PPO case manager, please contact Customer Service seven (7) days a week, 8 a.m. to 8 p.m. Eastern Standard Time
The information on this page is current as of 10/1/2017.
Y0079_7833 CMS Approved 10172017