Technical information

Our site works best with the latest versions of Microsoft Edge, Chrome, Firefox and Safari. If you're having problems with your browser, check whether you're using the most up-to-date version. Important information for vendors and development teams.

If you need help, call Web Technical Support at 888-705-7050 Monday through Friday from 8 AM to 7 PM ET.

A "cookie" is a small text file a website can use to recognize repeat users. This recognition helps you bypass the plan selection screens and allows Blue Cross and Blue Shield of North Carolina (Blue Cross NC) to remember you from your last visit. By looking at your cookie, Blue Cross NC can better organize and allocate resources to improve your browsing experience. Cookies must be turned on in order to fully utilize some of the features of BlueCrossNC.com.

Our site uses JavaScript to help our users successfully complete quotes and applications as well as use other site features. We recommend you enable JavaScript in your browser.

If you use a tool bar such as Yahoo or Google bar, please disable it by right clicking directly on the tool bar before you begin the application process. These tools may interfere with clear presentation of the application.

If you are having trouble accessing some interactive features of BlueCrossNC.com, a pop-up blocker or ad blocking software that you may have installed could be the problem.

If you are running a pop-up blocker or ad blocker, please review that product's documentation for instructions on overriding the blocking feature. You may want to ensure that pop-ups on BlueCrossNC.com are allowed.

In Firefox

• Go to the browser's Tools menu and select Options. In the window that appears, select Content.
• Uncheck the block pop-up windows option or click Exceptions to add BlueCrossNC.com to the list of sites that you want to allow to display pop-ups.

In Safari

• Click Safari > Preferences.
• In the window that displays, click Security.
• Uncheck Block pop-up windows.

By registering for the member portal, you agree to enroll in the paperless delivery options available for your plan. Please note there are some documents that may need to still be mailed to you for regulatory reasons.

As a member, you can choose what information we send you and how we send it. Visit the Contact Preference Center to update your contact information. Visit the Delivery Preference tab to choose the information you want to receive and your preferred delivery method.

To unenroll in paperless delivery options and opt out of electronic communications, update your delivery preferences.

If you're a member, we'll send you important messages about your plan through the member portal inbox. When you have a new message, we'll alert you by email. The inbox is a great way to connect with customer service.

When you find a website that you think you will want to return to on a regular basis (like BlueCrossNC.com), you may find it helpful to create a "bookmark" in your web browser. We recommend that you only save BlueCrossNC.com as your bookmark so you always have the most updated and current information about Blue Cross NC that is available.

Blue Cross NC has taken steps to protect information collected from our online visitors against unauthorized access and use. All online forms that include information captured from our users are secured using a Secured Socket Layer (SSL), which encrypts the information as it travels from the desktop to our server. Blue Cross NC is committed to ensuring transaction security and privacy. Blue Cross NC obtains certification from industry-recognized security vendors to ensure that our systems meet security standards. As an additional security measure, Blue Cross NC uses a firewall to prevent unauthorized access to our site. Site personnel monitor activity logs at regular intervals to look for unauthorized intrusions.

For your protection, please do not send email to us that contains your personal health information. We cannot guarantee the security of these emails before they reach us, in contrast to the security precautions in place when you send us personal information via an online form on this Web site.

Our goal is to make sure our website is easy to read and use for everyone. This includes anyone with visual, hearing, mental and physical disabilities. We make it our priority to comply with the WCAG 2.1 Level AA, PDF/UA and Section 508 guidelines.

Learn more about our non-discrimination policy and no-cost services available to you.