Providers

Prior authorization

Blue Cross and Blue Shield of North Carolina (Blue Cross NC) reviews certain behavioral health, medical services, equipment, and medications against health care management guidelines prior to the services being provided.1

Find out if we require prior authorization

Use our search tools to determine if we need prior authorization and how to submit authorization requests.
layout
vertical-center
theme
white
media-type
icon
icon
lh-icon--stethoscope
icon-size
xl
gradient
true
title
CPT / HCPCS codes
heading-level
h3
heading-size
xxs
title-alt
true
rte-description
Search for services and durable medical equipment for plans requiring prior authorization.
cta1-variant
outlined
cta1-text
Search by Commercial Codes
cta1-href
/content/bcbsnc/us/en/providers/policies-guidelines-codes/cpt-service-codes.html#commercial
cta1-analytics-id
card-1-4067d42de7-a32b319150-CPT / HCPCS codes
cta2-variant
outlined
cta2-text
Search by Medicare Codes
cta2-href
/content/bcbsnc/us/en/providers/policies-guidelines-codes/cpt-service-codes.html#medicare
cta2-analytics-id
card-2-4067d42de7-9bf09bb378-CPT / HCPCS codes
layout
vertical-center
theme
white
media-type
icon
icon
lh-icon--pill
icon-size
xl
gradient
true
title
Prescription drugs
heading-level
h3
heading-size
xxs
title-alt
true
rte-description
Search for prescription drugs for plans requiring prior authorization.
cta1-variant
outlined
cta1-text
Search by Commercial Drugs
cta1-href
/content/bcbsnc/us/en/providers/prior-authorization/prescription-drugs/commercial-drug-search
cta1-analytics-id
card-1-8772cce3b1-50e08ecc3b-Prescription drugs
cta2-variant
outlined
cta2-text
Search by Medicare Drugs
cta2-href
/content/bcbsnc/us/en/providers/prior-authorization/prescription-drugs/medicare-drug-search
cta2-analytics-id
card-2-8772cce3b1-8cf6608e0f-Prescription drugs

We may require prior authorization reviews to confirm:

  • Member eligibility

  • Benefit coverage

  • Compliance with Commercial and Blue Medicare medical policies regarding medical necessity

  • Appropriateness of setting

  • Requirements for use of in-network and out-of-network facilities and professionals

  • Identification of comorbidities and other problems requiring specific discharge needs

  • Identification of circumstances that may indicate:

    • a referral to concurrent review, discharge services, or case management
    • a referral to a second opinion, continuity of care, or case management
    • a referral to chronic case management
  • Services on the Prior Authorization Code List that are rendered emergently or urgently during an inpatient admission are still subject to medical necessity criteria.

Blue Cross NC publishes prior authorization approval rates and decision timeframes for Medicare and Affordable Care Act (ACA) plans each calendar year to improve transparency for members and providers.
alignment
left
size
medium
text
Review metrics
variant
text
button-type
lh-button
srtext
Review prior authorization metrics
link
/content/bcbsnc/us/en/providers/prior-authorization/metrics
data-path
/content/bcbsnc/us/en/providers/prior-authorization/metrics
target
_self
media-label
label
anchor-id
button-f9538e1a53
icon
lh-icon--caret-right
icon-position
right
analytics-id
button-f9538e1a53-847f82dcac-Review metrics
full-width
false
full-width-mobile
false

Medical policies and supporting documentation

Medical policies, medical necessity criteria, and medical record submission requirements play a part in informing our prior authorization decisions. Review these policies and what you may need to submit with prior authorization requests.
header
Medical policies and guidelines
heading-level
h3
href
/content/bcbsnc/us/en/providers/policies-guidelines-codes/medical-policies
analytics-id
tile-1-a2d8f4739a-08f207fd92-Medical policies and guidelines
theme
white
layout
horizontal
mobile-layout
vertical-center
header
Care management and medical necessity
heading-level
h3
href
/content/bcbsnc/us/en/providers/prior-authorization/care-management
analytics-id
tile-2-a2d8f4739a-7c55f402b9-Care management and medical necessity
theme
white
layout
horizontal
mobile-layout
vertical-center
header
Medical records submission and reporting
heading-level
h3
href
/content/bcbsnc/us/en/providers/medical-record-submission
analytics-id
tile-3-a2d8f4739a-40be52603f-Medical records submission and reporting
theme
white
layout
horizontal
mobile-layout
vertical-center
header
Request prior authorization
heading-level
h3
href
/content/bcbsnc/us/en/providers/prior-authorization/request-ppa
analytics-id
tile-4-a2d8f4739a-744e643606-Request prior authorization
theme
white
layout
horizontal
mobile-layout
vertical-center