Contact Us

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Get fast answers to your plan, billing, and coverage questions.
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Have your member ID card?
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Calling the phone number on the back of your member ID card provides the fastest and most direct service for questions.
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Don't have your member ID card?
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Please call: 888-206-4697

Mon. through Fri., 8 AM to 6 PM ET

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Hearing or speech impaired?
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Please call 800-442-7028 (TTY users dial 711)
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Need help purchasing a plan?

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Reach out for help picking a plan, including when and how coverage can be purchased.

Call us to get answers to your Blue Cross and Blue Shield of North Carolina (Blue Cross NC) plan, bill, or claims questions. You can also call us to learn more about purchasing a plan.

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Individual and family plans (under age 65)
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800-324-4973 (toll-free)

Mon. through Thurs., 8 AM to 6 PM ET, and Fri., 8 AM to 5 PM ET

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Group plans (company sponsored)
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800-291-6315 (toll-free)

Mon. through Thurs., 8 AM to 6 PM ET, and Fri., 8 AM to 5 PM ET

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Para asistencia en español
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866-760-5570

De lunes a jueves, de 8 AM a 6 PM ET, viernes, de 8 AM a 5 PM ET

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Purchasing a Medicare plan?

Reach out for help picking the right Medicare plan, including when and how coverage can be purchased.
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Blue Medicare HMO℠ & PPO℠
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833-487-4774 (toll-free)

TTY users dial 711

Mon. through Sun., 8 AM to 8 PM ET

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Blue Medicare Rx℠ (PDP)
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833-487-7999 (toll-free)

TTY users dial 711

Mon. through Sun., 8 AM to 8 PM ET

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Blue Medicare Supplement℠
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833-487-5353 (toll-free)

TTY users dial 711

Mon. through Fri., 8 AM to 5 PM ET

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Healthy Blue + Medicare℠
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833-487-6680 (toll-free)

TTY users dial 711

Mon. through Sun., 8 AM to 8 PM ET

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Additional phone numbers

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888-868-5598 (Monday through Friday, 8 AM to 5 PM ET)
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Agent Contact Center
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Asheville: 828-348-2583

Charlotte – South Tryon Street: 704-527-4220, 800-286-4220 (toll-free)

Fayetteville – Westwood Shopping Center: 910-868-1928

Garner: 984-308-9150

Greensboro: 336-790-5858

Hickory: 828-855-9155

Winston-Salem: 336-778-0807

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Agent locations
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Boone: 888-275-7513, x3 (toll-free)

Charlotte – Freedom Drive: 888-275-7513, x2 (toll-free)

Fayetteville – Bordeaux Shopping Center: 888-275-7513, x5 (toll-free)

Greenville: 888-275-7513, x4 (toll-free)

Raleigh: 888-275-7513, x1 (toll-free)

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Beyond Blue Neighborhood Centers
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855-511-BLUE (2583)
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Blue 365
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888-471-2738
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Dental
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877-237-6275
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Employer services
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Federal Employee Customer Service: 800-222-4739

Postal Service Employee: 888-419-5772

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Federal Employee Program (FEP)
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800-324-4963
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Fraud, waste, and abuse
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Please call 844-594-5070

(TTY 711)

For more information, visit us at Healthy Blue NC⁠.

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Healthy Blue Medicaid
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919-765-3005
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Newsroom
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Blue Medicare HMO℠ & PPO℠: 833-487-4774 (TTY users dial 711)

Blue Medicare Rx℠ (PDP): 833-487-7999 (TTY users dial 711)

Blue Medicare Supplement℠: 833-487-5353 (TTY users dial 711)

Healthy Blue + Medicare℠: 833-487-6680 (TTY users dial 711)

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Medicare
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877-258-3334
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Members
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Commercial Providers: 800-214-4844

Blue Medicare HMO Blue Medicare PPO: 888-296-9790

Additional contact information for provider programs and services.

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Appalachian State: 888-351-8283

Campbell University: 800-579-8022

Duke University - Student Blue (Benefits / Claims): 888-234-2417

Duke University - Gallagher Student Health (Enroll / Waive): 866-931-5275

East Carolina University Undergrad: 888-351-8283

East Carolina University Postdoc: 800-762-8505

Elizabeth City State: 888-351-8283

Elon University: 800-579-8022

Fayetteville State: 888-351-8283

Meredith College: 800-579-8022

NC A&T: 888-351-8283

NC School of Science & Math: 888-351-8283

NC State Undergrad: 888-351-8283

NC State Postdoc: 800-762-8505

NC State RA/TA: 800-579-8022

NCCU Undergrad: 888-351-8283

NCCU Postdoc: 800-762-8505

UNC Asheville: 888-351-8283

UNC Chapel Hill Undergrad: 888-351-8283

UNC Chapel Hill Postdoc: 800-762-8505

UNC Chapel Hill RA/TA: 800-579-8022

UNC Charlotte Undergrad: 888-351-8283

UNC Charlotte Postdoc: 800-762-8505

UNC Greensboro: 888-351-8283

UNC Pembroke: 888-351-8283

UNC School of the Arts: 888-351-8283

UNC Wilmington Undergrad: 888-351-8283

UNC Wilmington Postdoc: 888-351-8283

University of Mt Olive: 800-762-8505

Wake Forest University: 800-579-8022

Western Carolina University: 888-351-8283

Wingate University: 800-579-8022

Winston Salem State: 888-351-8283

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888-705-7050 (Monday through Friday, 8 AM to 7 PM ET)
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Web Technical Support
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