Resources for Blue e multi-factor authentication

On September 28, 2026, a provider notice update was published regarding the implementation of Multi-Factor Authentication (MFA) for Blue e beginning November 9, 2026. To help providers prepare for this change, the following training and support resources are now available in Blue e:

Login Support Video

A Brainshark training video provides step-by-step guidance on the Blue e login experience, MFA setup, and account recovery. Providers are encouraged to watch the video before November 9 to become familiar with the new sign-in process.

Watch the video: Blue e Portal Login and Account Recovery Guide (Video)

Dedicated Help Desk Support

Beginning November 9, the eSolutions Help Desk will offer dedicated support for MFA-related login and authentication issues. For support, call 888-333-8594 and select Option 2 to connect with a representative trained to assist with MFA setup and troubleshooting.

Stay Informed

Additional information, reminders, and support resources will continue to be posted in the Blue e “What's New” section as implementation approaches. Review these updates regularly to help ensure a smooth transition.

Thank you for helping to maintain a secure experience for all Blue e users.