Providers

Provider Blue Books

The Blue Books are our manuals to help providers understand products, policies, and procedures for our commercial, Blue Medicare HMO℠ and PPO℠, and dental plans.
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Commercial

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The Blue Book is an online reference manual for products, value-added programs, and services for providers participating in the Blue Cross and Blue Shield of North Carolina (Blue Cross NC) network.

The Blue Book is designed to assist you in understanding and administering Blue Cross NC health insurance products, health coaching, and intervention policies and procedures and the health care claims billing guidelines.

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Provider Blue Book (PDF)
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September 2023
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Anesthesia Services Supplement (PDF)
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August 2026
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Blue High Performance Network Supplement (PDF)
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Speech Therapy Supplement (PDF)
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December 2021
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Blue Medicare℠

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The Blue Medicare HMO and Blue Medicare PPO Supplemental Guide is an online reference manual for products, value-added programs, and services for providers participating in the Blue Cross NC Blue Medicare network.
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Provider Blue Medicare Supplemental Guide (PDF)
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May 2021
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Dental

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The Blue Book Dental eManual is your guide to Blue Cross NC policies and procedures used in the administration of member dental benefits.
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Provider Blue Book Dental eManual (PDF)
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November 2021
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Payer ID and FEP Claims Filing Supplement (PDF)
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November 2021
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FEP Dental® 2025 Dental Office Provider User Guide (PDF)
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January 2025
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FEP Dental® Provider Summary Book (PDF)
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January 2025
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