About the member portal

How to log in to your member portal

A guide to logging in to your personalized member portal from Blue Cross and Blue Shield of North Carolina (Blue Cross NC).
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Log in to the Member Portal
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Learn how to register
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Member portal login process

In addition to entering your password, the login process now includes an extra verification step. This is an important measure to protect your private information by ensuring only you can access your account.
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Enter your username and password
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Enter your username and password at the login screen.

If you haven't already, you'll be asked to verify your email address. You'll only need to do this once.

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Select how to verify your login
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Next, you'll choose a method for verifying your login. This method will be used for all future logins.
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Complete your login
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You will verify your login by entering a security code or by using the biometrics on your device. Then you will be logged in to your account.
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Ways to verify your login

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Text message
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Receive a text message that includes a security code.
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Voice message
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Receive an automated phone call from Blue Cross NC that includes a security code.
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Biometrics
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Use your fingerprint or facial recognition software on your device to log in.
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Authenticator app
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Receive a code via a smartphone app like Microsoft Authenticator or Google Authenticator.
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Log In to the Member Portal
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Frequently asked questions

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Need more help?

If you have questions about the login process or need technical support, you can call us at 888-705-7050 Monday through Friday from 8 AM to 7 PM ET.
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