About the member portal

Register for the member portal

Our member portal gives you access to everything you need to manage your health, vision, or dental plan all in one place.

What you need to register

Before you start, you'll need to get a few things ready, including:

  • Your member ID card
  • An email address
  • A phone number

No member ID card? No problem. You'll have an option to register using personal information.

You must have an active Blue Cross and Blue Shield of North Carolina (Blue Cross NC) plan to get a code. If you just purchased your plan, it could take up to 48 hours to verify your enrollment.

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Having trouble? Contact us
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Registration steps

Before you can sign in to the member portal, you have to get registered.
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Pick the type of plan you have and if you prefer to use your member ID card or personal information to continue signing up.
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Add your information
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Depending on your registration preference from Step 1, you'll continue registering using one of the following ways:

  • Entering your subscriber ID, the two-digit member code from your member ID card, and your first and last name
  • Adding your personal information, including your first and last name, date of birth, and the last four digits of your social security number (SSN).
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You'll be asked to create a username and password that meet security requirements. You'll also:

  • Add your email address
  • Set up paperless delivery
  • Enter your mobile number
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Verify your email address
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A one-time code will be sent to the email address you entered when you set up your account.

Open the email to view your code, and then enter the code in the Security Code field.

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A login verification is an added measure to keep your information safe. You'll be asked to confirm your identity through one of these methods for all future logins:

  • Receive a code sent by text message
  • Receive voice message via a phone call
  • Use your fingerprint or facial recognition software on your device
  • Receive a code via an authenticator app, such as Microsoft Authenticator or Google Authenticator
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Complete your login verification and go to your portal
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When you have finished your selected verification method, your registration will be complete. Select Go to Member Portal Home.
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Frequently asked questions

Need more help?

If you have questions about the registration process or need technical support, you can call us at 888-705-7050 Monday through Friday from 8 AM to 7 PM ET.