Google+ Health Line Blue - FAQ


Blue ExtrasHealth Line Blue

Frequently Asked Questions


What is Health Line Blue?

How can I contact a nurse?

Are all BCBSNC members eligible for Health Line Blue?

What is the Dialog Center?



What is Health Line Blue?    top

Health Line Blue is a 24-hour health information line. It also includes the Dialog Center, an online resource that includes a variety of tools, including an online encyclopedia of medical information, a health risk assessment survey and more!


How can I contact a nurse?    top

Please call the Health Line Blue - 24-hr Nurseline at the number on the back of your member ID Card


Are all BCBSNC members eligible for Health Line Blue?    top

No, Health Line Blue is not available with all BCBSNC health plans. If you are a current BCBSNC member, log in or register to learn more about Health Line Blue. To learn if you are eligible for this program, check your benefits booklet or talk with your benefits administrator to learn more.


What is the Dialog Center?    top

The Dialog Center is an online resource that includes:

Health Coach Message Center
Health Coaches are specially-trained health professionals, such as nurses, respiratory therapists and dieticians. They're available 24 hours a day, 7 days a week to give you support and guidance as you face important health care decisions. You can contact them via phone or e-mail.

Health Risk Assessment
This online survey helps you identify health risks you may be facing. By completing the survey you will receive a list of recommendations about preventing potential health problems and list of items to discuss with your provider.

Healthwise® Knowledgebase
From Athlete's Foot to zinc, the Healthwise® Knowledgebase is an online encyclopedia of medical information. You'll find information about a wide variety of symptoms, health conditions, medical tests and treatments. It also contains illustrations and definitions of terms.

Health CrossroadsSM Web Modules
Designed to help you have a meaningful dialog with your doctor, these Web presentations feature decision support, treatment options and prevention tips about major medical conditions.