Red, White & BLUE NC

Reaching Out to Those Who Served

Did You Know?

  • One in 10 adults living in North Carolina has served in the United States military1
  • North Carolina is the third largest state in per capita population of service men, women and their families. Many of these people are also insured by BCBSNC2

As a provider contracted with BCBSNC, we want to help you as you provide care for our military population.

BCBSNC Training

Military servicemen, servicewomen and their families have a unique set of needs when it comes to medical care.

That's why we have collaborated with the North Carolina Focus on Service Members, Veterans and their Families to develop a series of resources to help you get the best care.

In addition to the BCBSNC developed training, we are also providing direct access to seven additional Web-based courses (see Citizen Soldier Training tab) and useful third party links (see Links tab).

BCBSNC Developed Training

BCBSNC is offering our providers free access to a variety of training opportunities addressing the stressors experienced by both military members and their families. These seven training modules incorporate Motivational Interviewing techniques and cover topics including: "Taking a Military History," "Military Family Issues," "Assisting Veterans in Crisis" and "VA 101."

  • Courses are accessible online
  • There is no cost for the courses
  • Each course is approximately one hour in length
Citizen Soldier Support Program Training

Did You Know?

More than one million of the 2.2 million veterans eligible for Veterans Affairs services since Sept. 11, 2001, are not registered with the VA, and many of those veterans are turning to private medical care.3

As a civilian provider, are you prepared to meet their needs?

The Citizen Soldier Support Program (CSSP) has partnered with Area Health Education Centers and medical providers from the VA, the United States Navy and the USPHS to create on-site courses and seven free CEU online programs to help.

To date, nearly 3,000 providers have received the day-long training sessions4.

In addition, more than 13,000 providers have enrolled in CSSP online training, including providers from all 50 states.5

Getting started:

  • Topics complement the BCBSNC training and are accessible online
  • There is no cost for the courses
  • Courses range from one-to-four hours in length
  • CEUs will be awarded for each course completed

Learn more and register today!

Courses:

Treating the Invisible Wounds of War (TTIWW)

  • For: Behavioral health providers in all disciplines, psychologists, counselors, nurses and other interested healthcare providers
  • Length: 4 Hours
  • FREE Credit Type(s): 4.0 NBCC Hours – Provider #5470. 4.0 CNE Contact Hours (AP004-1287). 4.0 NASW Clinical Social Work continuing education hours (Approval #885592357-2032); 4.0 Contact Hours; 0.4 CEU; 5 Contact Hours (category B) CE for NC Psychologists
  • Also available in Spanish

A Primary Care Approach

  • For: Primary care physicians, physician assistants, nurse practitioners, and other health care providers
  • Length: 1 hour
  • Free Credit Type(s): 1.0 AMA PRA Category 1 Credit, 0.1 CEU, 1.0 Contact Hour

Employee Assistance in the Civilian Workplace

  • For: Employee assistance providers, human resource professionals, and other interested healthcare providers
  • Length: 2.75 Hours
  • FREE Credit Types: 2.75 EACC PDH in Domain III (EACC Qualified #SSNCONLN12-A93), 2.75 HRCI General Recertification Hours (ORG-PROGRAM 140434), 2.75 NBCC Credit Hours (Provider #5470)), 2.75 Contact Hours, 0.275 CEU

Issues of Women Returning from Combat

  • For: Behavioral health providers in all disciplines, psychologists, counselors, nurses and other interested healthcare providers
  • Length: 3 Hours
  • FREE Credit Types: 3.0 Contact Hours NBCC (Provider 5470), 3..0 CNE Contact Hours (AP004-1288), 3 Contact Hours (category B) CE for NC Psychologists, 3.0 NASW Social Work continuing education hours (Approval #886592467-2033), 0.3 CEU, 3.0 Contact Hours

Recognizing the Signs of mTBI During Routine Eye Examinations

  • For: Optometrists and other interested eye care providers
  • Length: 2 Hours
  • FREE Credit Types: 2.0 COPE Qualified Credit Hours (Course ID 32660-NO),2.0 Contact Hours, 0.2 CEU

Understanding Military Family Issues

  • For: Behavioral health providers in all disciplines, social workers, counselors, nurses and other interested healthcare providers
  • Length: 3 Hours
  • FREE Credit Types: 3.0 NBCC Credit Hours (Provider 5470) 3.0 Contact Hours, 0.3 CEU
Links

Below is a list of resources that may be helpful as you work with service members, retirees and their families. BCBSNC developed this list with permission from the Department of Veterans Affairs.

Community Provider Toolkit
Information on VA services and resources, understanding military culture and experience, and tools for working with a variety of mental health conditions.

National Center for PTSD
The VA's center of excellence for research and education on the prevention, understanding and treatment of PTSD. You can also call 1-802-296-6300.

VA/DoD Clinical Resource Guides
The departments of Veterans Affairs and of Defense have collaborated to develop a set of evidence-based clinical practice guidelines for a wide range of conditions including PTSD, Traumatic Brain Injury, and other medical problems often associated with military service. The complete set of guidelines (including full downloads and clinician pocket cards) can be found here.

My HealtheVet (The VA Personal Health Record)
My HealtheVet is the VA's online personal health record designed for Veterans, active duty Service Members, their dependents and caregivers. My HealtheVet helps patients keep all of their VA-related medical records organized and the "Big Blue Button" feature gives them direct access to all of their VA lab results, appointments, prescriptions, and other medical records. This tool also provides them with opportunities and resources to make informed decisions and better manage their health care. Encourage your patients to bring a report of this information to visits so that you have a better sense of their comprehensive medical history.

Military History Resources
Completing a military history will help to ensure that servicemen and women have access to the support they need from the VA.

Help for Homeless Veterans
Each VA medical center has a homeless coordinator and programs that help Veterans establish or maintain safe, stable housing. Call the VA's National Call Center for Homeless Veterans for assistance.

  • Or call 1-877-424-3838, a toll-free hotline available 24 hours, seven days a week.

Links and Resources for BCBSNC Members
BCBSNC and its military partners have also developed helpful links and resources for its members and for the general public.

Additional Resources for Patients
Complete a patient military history with this document developed by our Joining Forces Committee of the Association of American Medical Colleges.

Connecting with VA
Don't know where to start? See a comprehensive list of resources [pdf].

1) North Carolina Institute of Medicine. Honoring Their Service: A Report of the North Carolina Institute of Medicine Task Force on Behavioral Health Services for the Military and Their Families. Morrisville, NC: North Carolina Institute of Medicine, 2011.
2) North Carolina Institute of Medicine. Honoring Their Service: A Report of the North Carolina Institute of Medicine Task Force on Behavioral Health Services for the Military and Their Families. Morrisville, NC: North Carolina Institute of Medicine, 2011.
3) http://www.publichealth.va.gov/epidemiology/reports/oefoifond/health-care-utilization/index.asp, Assessed 11/2013.
4) ) North Carolina Area Health Education Centers (NCAHEC) Program Attendance Report, 10/16/2013, Assessed 12/2013.
5) ) North Carolina Area Health Education Centers (NCAHEC) Program Attendance Report http://present.aheconnect.com/csrpt.html, Assessed 11/2013.
© 2013, Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association. SM, ® Marks of the Blue Cross and Blue Shield Association. U9552 / 10/2013