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ZIP files not accepted for medical record submissions through Provider Link

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September 28, 2026
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Physicians & Specialists
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Facilities & Hospitals
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Blue Cross and Blue Shield of North Carolina (Blue Cross NC) would like to remind providers of the requirements for submitting medical records through Provider Link.

To ensure timely routing and help prevent review delays, please submit complete and relevant clinical documentation using one of the accepted file formats. Medical record submissions sent as ZIP files cannot be processed correctly and may result in delays due to incompatible format.

Accepted file formats include:

  • PDF
  • DOC
  • DOCX
  • TIFF
  • TIF
  • XLS
  • XLSX
  • PNG
  • GIF
  • TXT
  • JPG
  • JPEG

Thank you for your attention to this requirement and for helping to ensure medical records are submitted in a format that supports timely processing.

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