Update: Annual NCQA provider assessment for directory

Update: This is an update to the original post below from August 4, 2026. We want to clarify that delegated provider groups will not receive a survey and that the survey will remain open until September 8, 2026.

As part of Blue Cross and Blue Shield of North Carolina (Blue Cross NC) National Committee for Quality Assurance (NCQA) accreditation requirements, the Provider Experience and Strategy department will be conducting an annual assessment of its provider directories for:

• Accuracy of office locations and phone numbers
• Hospital affiliations
• Accepting new patients
• Awareness among physician office staff regarding their physician / group practice participation in Blue Cross NC networks

In August, Blue Cross NC will email a survey link to a randomly selected group of providers. The survey will be sent from Blue Cross NC Provider Outreach (provideroutreach@bcbsnc.com) and take less than two minutes to complete.

The results of the survey will be used to fulfill Blue Cross NC’s NCQA Network Management standard and identify future opportunities for improving directory accuracy.

Blue Cross NC appreciates providers’ timely feedback and ongoing commitment to delivering high-quality care for our members. Maintaining a high standard of quality through NCQA accreditation is a true testament to our shared commitment to delivering the best care for our community.