Provider Benefit and Eligibility Phone Line Closing September 1, 2026

Effective September 1, 2026, Blue Cross NC will no longer offer benefit and eligibility inquiries through the Provider Contact Center phone line.

Providers can access eligibility and benefit information through Blue e, which should be used as the primary resource for verifying member coverage and benefits.

To further support providers, Blue e chat was introduced in December and offers real-time assistance for questions that cannot be resolved through standard Blue e tools and resources.

With comprehensive eligibility and benefit information available in Blue e, along with the addition of Blue e chat support, providers are encouraged to use these digital tools for fast, convenient access to benefit and eligibility information.

What providers should do

• Use Blue e to verify member eligibility and benefits.
• Use Blue e chat for assistance with eligibility or benefit-related questions.
• Update office workflows and staff processes to reflect the September 1, 2026, retirement of benefit and eligibility inquiries through the Provider Contact Center phone line.