lh-theme
primary-extra-dark
lh-content-width
xl
lh-padding-top
sm
lh-padding-bottom
md

Update: Register for upcoming Care Affiliate (Provider Portal) webinars

lh-theme
primary-extra-dark
lh-content-width
xl
lh-padding-top
none
lh-padding-bottom
md
April 03, 2025
group-label
Button Group
size
md
orientation
horizontal
alignment
center
button-type
lh-button
variant
text
text
Physicians & Specialists
media-label
label
link
Physicians & Specialists
icon-position
right
full-width
false
full-width-mobile
false
button-type
lh-button
variant
text
text
Facilities & Hospitals
media-label
label
link
Facilities & Hospitals
icon-position
right
full-width
false
full-width-mobile
false
button-type
lh-button
variant
text
text
Claims & Coding
media-label
label
link
Claims & Coding
icon-position
right
full-width
false
full-width-mobile
false
lh-theme
primary-extra-dark
lh-padding-top
none
lh-padding-bottom
md
lh-spacing
tight

Blue Cross and Blue Shield of North Carolina (Blue Cross NC) will host additional webinars beginning in April to review new functionality within Care Affiliate (Provider Portal). If you didn’t attend one of the sessions in December 2024 or February 2025, please consider registering for one of the webinars listed below.

April 2025

Care Affiliate Basics -  April 16, 2025, 1:00 PM EST

New Functionality - April 17, 2025, 11:00 AM EST

New Functionality - April 18, 2025, 11:00 AM EST

May 2025

Care Affiliate Basics – May 6, 2025, 1:00 PM EST

New Functionality – May 7, 2025, 10:00 AM EST

New Functionality – May 8, 2025, 1:00 PM EST

June 2025

Care Affiliate Basics –  June 3, 2025, 1:00 PM EST

New Functionality – June 4, 2025, 10:00 AM EST

New Functionality - June 5, 2025, 1:00 PM EST

As always, if you have questions, please contact us at ElectronicAuthorizationSupportTeam@bcbsnc.com. Our staff is here to walk through the process with you and your team members.

Blue Cross and Blue Shield of North Carolina (Blue Cross NC) is introducing additional provider self-services enhancements within Care Affiliate on February 26, 2025. As a reminder, the new functionality within Care Affiliate offers enhancements to continue to support our provider community, including:

Phase 1 (Pre-Check): Implemented December 9, 2024

  • Enables providers to quickly determine if prior authorization is required.
  • Directs providers to third-party vendors when appropriate.

Phase 2 (Cite AutoAuth): Go-Live February 26, 2025

  • Provides an automated, evidence-based system to facilitate the prior authorization process.
  • Allows providers to receive faster determinations.

To better help providers navigate the changes, we are offering a series of upcoming webinars. Please review the information below for details and registration information. Each session will last approximately one hour.

Provider Self-Services Q & A Session: For Care Affiliate users who attended one of our December 2024 sessions.

  • Date: March 4, 2025, 1:00 PMEST

Provider Self-Services – Care Affiliate Basics: For new Care Affiliate users seeking detailed guidance on managing prior authorization requests through the platform.

  • Date: March 5, 2025, 1:00 PMEST

Provider Self-Services – New Functionality: For experienced Care Affiliate users seeking a focused review of the new functionality.

  • Date: March 6, 2025, 11:00 AMEST

For questions about these sessions, email ElectronicAuthorizationSupportTeam@bcbsnc.com.

lh-theme
neutral-light
lh-content-width
md
lh-padding-top
xl
lh-padding-bottom
xl