Change Healthcare Nationwide System Outage Affecting Dental Providers’ Electronic Claim Submission

The Change Healthcare nationwide system outage is continuing to affect our providers, including our Blue Cross and Blue Shield of North Carolina (Blue Cross NC) dental providers.

Currently, Blue Cross NC dental providers are unable to submit electronic claims to Blue Cross NC through Change Healthcare (CHC) due to the CHC outage. For services covered under our Dental Blue and Dental Blue Select plans, CHC is currently the only electronic clearinghouse option for dental providers to submit claims. The preferred method for dental providers is to submit paper claims to the addresses below:

Dental Blue for Individuals and Dental Blue for Groups:

Mail paper claim to:

Blue Cross NC – Dental Blue

PO Box 2100

Winston-Salem, NC 27102-2100

Dental Blue Select:

Mail paper claims to:

Blue Cross NC – Dental Blue Select

PO Box 2400

Winston-Salem, NC 27102-2400

Alternatively, claims may be submitted via the fax number below.

336-714-0224

Additional information on submitting paper claims can be found at: https://www.bluecrossnc.com/providers/claims-appeals-inquiries/dental-claims-appeals

For services covered under Blue Cross NC’s medical plans, including pediatric dental services, dental providers should follow one of the options outlined here: https://www.bluecrossnc.com/providers/provider-news/2024/change-healthcare-outage-affecting-claims-submissions

Blue Cross NC - Dental is currently investigating all options to support our dental community and will provide additional information when it is available.