Change Healthcare Cybersecurity Update (Healthy Blue + Medicare (HMO D-SNP))

Please note, this communication applies to Healthy Blue + Medicare^℠ (HMO-POS D-SNP) offered by Blue Cross and Blue Shield of North Carolina.

On February 21, 2024, we were alerted that one of our vendors, Change Healthcare (a subsidiary of Optum), experienced a cybersecurity event. As of this notice publishing, Change Healthcare has confirmed that their systems are unavailable.

Your provider data and information with our plan is safe. Our systems are not impacted because of this event, and out of an abundance of caution we severed network connections to Change Healthcare.

You may have questions about how this security event impacts your ability to do business with us. It is important to know that you can still use Availity Essentials to safely submit electronic transactions to our plan.

For more detail on this, and as information about this cybersecurity event evolves, refer to the Change Healthcare Cybersecurity Event Frequently Asked Questions.