Providers

Federal Employee Program (FEP) claims and inquiries

Find out when and how to file for the Federal Employee Program® (FEP).
is-hero
true
no-alt-text
true
hide-image-mobile
false
sticky-bar-enabled
false
show-sticky-text-mobile
false
lh-overlay
false
lh-theme
primary-extra-dark
lh-alignment
center
lh-content-width
md
lh-padding-top
xl
lh-padding-bottom
xl
lh-margin-top
none
lh-gutters
tight

Submit a claim

lh-id
container-8ae6f21b23
lh-context-id
container-8ae6f21b23
lh-theme
neutral-light
lh-spacing
default
lh-content-width
xl
lh-padding-top
md
lh-padding-bottom
xs
lh-gutters
default
Submit an FEP claim to Blue Cross and Blue Shield of North Carolina (Blue Cross NC).
lh-id
container-8ae6f21b23
lh-context-id
container-8ae6f21b23
lh-theme
neutral-light
lh-spacing
default
lh-content-width
xl
lh-padding-top
xxs
lh-padding-bottom
xs
lh-gutters
default
is-grid
true
grid-gap
default
lh-id
container-8ae6f21b23
lh-theme
neutral-light
lh-spacing
default
lh-content-width
xl
lh-padding-top
none
lh-padding-bottom
sm
lh-gutters
default
layout
vertical-left
theme
white
media-type
icon
icon
lh-icon--desktop
icon-size
xl
gradient
true
title
Blue e
heading-level
h3
heading-size
xxs
title-alt
true
rte-description
Once you select the form, you'll be prompted to log in to Blue e where you can complete and submit it.
cta1-variant
outlined
cta1-text
CMS 1500 Digital Form
cta1-href
https://bluee.bcbsnc.com/providers/web/billing/cms-1500
cta1-analytics-id
card-1-eb89cc38a2-4ee4528882-bluee.bcbsnc.comcms-1500
cta2-variant
outlined
cta2-text
UB04 Digital Form
cta2-href
https://bluee.bcbsnc.com/providers/web/billing/ub04
cta2-analytics-id
card-2-eb89cc38a2-e51863b5df-bluee.bcbsnc.comub04
is-grid-item
true
span
6
span-tablet
6
span-mobile
12
desktop-span
6
tablet-span
6
mobile-span
12
vertical-align
stretch
layout
vertical-left
theme
white
media-type
icon
icon
lh-icon--file
icon-size
xl
gradient
true
title
EDI
heading-level
h3
heading-size
xxs
title-alt
true
rte-description
You can submit FEP claims electronically as a trading partner or with a third-party clearinghouse. In either case, you or your clearinghouse will need to complete the required forms before we can accept and process any claims.
cta1-variant
outlined
cta1-text
Become a Trading Partner
cta1-href
/content/bcbsnc/us/en/providers/network-participation/hipaa
cta1-analytics-id
card-1-855ea5d2c6-2dd6a5b308-EDI
is-grid-item
true
span
6
span-tablet
6
span-mobile
12
desktop-span
6
tablet-span
6
mobile-span
12
vertical-align
stretch
layout
vertical-left
theme
white
media-type
icon
icon
lh-icon--envelope-simple
icon-size
xl
gradient
true
title
Mail
heading-level
h3
heading-size
xxs
title-alt
true
rte-description

Print, complete, and mail paper claim form to:

Blue Cross NC
PO Box 35
Durham, NC 27702

Make sure all claims and attachments have member’s Blue Cross NC ID.

Use black ink when printing and completing the forms.

cta1-variant
outlined
cta1-text
CMS 1500 Digital Form (PDF)
cta1-href
/content/dam/bcbsnc/pdf/providers/claims-appeals-inquiries/cms1500.pdf
cta1-analytics-id
card-1-7796bc3d26-5b662142b2-Mail
cta2-variant
outlined
cta2-text
UB04 Digital Form (PDF)
cta2-href
/content/dam/bcbsnc/pdf/providers/claims-appeals-inquiries/ub04.pdf
cta2-analytics-id
card-2-7796bc3d26-34759b8234-Mail
is-grid-item
true
span
6
span-tablet
6
span-mobile
12
desktop-span
6
tablet-span
6
mobile-span
12
vertical-align
stretch
layout
vertical-left
theme
transparent
media-type
icon
icon
lh-icon--question
icon-size
xl
gradient
true
title
Need help submitting a claim?
heading-level
h3
heading-size
xxs
title-alt
true
rte-description

eSolutions Help Desk

888-333-8594, Option 1

Monday through Thursday, 8 AM to 5 PM ET, and Friday, 8 AM to 4 PM ET

FEP Customer Service

800-222-4739

is-grid-item
true
span
6
span-tablet
6
span-mobile
12
desktop-span
6
tablet-span
6
mobile-span
12
vertical-align
stretch

File an inquiry

lh-id
container-c54eb1e973
lh-context-id
container-c54eb1e973
lh-theme
neutral-light
lh-spacing
default
lh-content-width
xl
lh-padding-top
md
lh-padding-bottom
xxs
lh-gutters
default
File an inquiry when you have a contractual dispute that is not related to billing, coding, or medical necessity.
lh-id
container-c54eb1e973
lh-context-id
container-c54eb1e973
lh-theme
neutral-light
lh-spacing
default
lh-content-width
xl
lh-padding-top
xs
lh-padding-bottom
xs
lh-gutters
default
is-grid
true
grid-gap
default
lh-id
container-c54eb1e973
lh-theme
neutral-light
lh-spacing
default
lh-content-width
xl
lh-padding-top
none
lh-padding-bottom
xl
lh-gutters
default
layout
vertical-left
theme
white
media-type
icon
icon
lh-icon--envelope-simple
icon-size
xl
gradient
true
title
Mail or fax
heading-level
h3
heading-size
xxs
title-alt
true
rte-description

Mail:

Blue Cross NC
Federal Employee Program
PO Box 2291
Durham, NC 27702

Fax:

919-287-5489

cta1-variant
outlined
cta1-text
Provider / Doctor Claim Inquiry
cta1-href
/content/bcbsnc/us/en/providers/forms-documents
cta1-analytics-id
card-1-d8c33fe958-75f6a59b12-Mail or fax
is-grid-item
true
span
6
span-tablet
6
span-mobile
12
desktop-span
6
tablet-span
6
mobile-span
12
vertical-align
stretch
layout
vertical-left
theme
transparent
media-type
icon
icon
lh-icon--question
icon-size
xl
gradient
true
title
Need help filing an inquiry?
heading-level
h3
heading-size
xxs
title-alt
true
rte-description

Reach out to FEP Customer Service for support.

800-222-4739

is-grid-item
true
span
6
span-tablet
6
span-mobile
12
desktop-span
6
tablet-span
6
mobile-span
12
vertical-align
stretch
lh-id
footer-info
lh-context-id
footer-info
lh-theme
primary-extra-dark
lh-spacing
default
lh-content-width
xl
lh-gutters
default
lh-padding-top
none
lh-padding-bottom
none