Providers
How to log in to your provider portal
A guide to logging in to Blue e, the provider portal from Blue Cross and Blue Shield of North Carolina (Blue Cross NC).
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Blue e login process
In addition to entering your password, the provider login process for Blue e now includes an extra verification step. This is an important measure to protect private information by ensuring only you can access your account.
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Enter username and password
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Enter your username and password on the Blue e login screen.
If you haven't already, you'll be asked to verify your email address. You'll only need to do this once.
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Select how to verify your login
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Next, you'll choose a method for verifying your login. This method will be used for all future logins.
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Complete your login
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You will verify your login by entering a security code on your device. Then you will be logged in to your account.
Ways to verify your login
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Text message
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Receive a text message that includes a security code.
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Email
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Receive an email message that includes a security code.
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Voice message
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Receive an automated phone call from Blue Cross NC that includes a security code.
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Authenticator app
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Receive a code via a smartphone app like Microsoft Authenticator or Google Authenticator.
Frequently asked questions
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Get help using Blue e
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Blue e help documentation
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You can find guides and information on using transactions by logging in to Blue e.
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Log in to view help guides
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eSolutions Help Desk
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For questions or issues with Blue e and electronic claims submission, call 888-333-8594.
- Option 1 for questions about electronic data interchange (EDI) and Blue e, including eligibility, claim submission and status, and explanation of payment
- Option 2 for help resetting passwords
Support hours:
Monday to Thursday, 8 AM to 5 PM ET
Friday, 8 AM to 4 PM ET
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Provider Blue Line
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Providers with other questions about Blue Cross NC can call 800-214-4844 for help.
Support hours:
Monday to Thursday, 8 AM to 5 PM ET
Friday, 8 AM to 4 PM ET