Members
Substance use disorder support
If you or a loved one are among the 48.5 million Americans struggling with alcohol or drugs,1 we're here for you.
How we can help
At Blue Cross and Blue Shield of North Carolina (Blue Cross NC), we provide access to reputable mental health professionals and treatment centers. Some plans also offer coverage for Narcan and other medications used to treat substance use disorders.
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24/7 crisis line
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Receive immediate support from mental health counselors by calling the mental health number on the back of your Blue Cross NC member ID card (800-359-2422). Select the option for "Crisis Services."
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Call the Crisis Line
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card-1-75791c6ba7-d9e1c68724-tel: 1-800-359-2422
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Find a doctor
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Search for in-network psychiatrists, social workers, therapists, psychologists, and counselors who can help you with your journey to address substance use.
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Look Up a Doctor
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Every health plan is different. To see what's covered in your plan, review your Benefit Booklet in your member portal.
Local and national resources
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Find support in your community
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The North Carolina Department of Health and Human Services provides information on local resources that are available directly in your community.
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Search Resources
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card-1-febdcbcd04-92613090e7-www.ncdhhs.govmental-health-and-substance-use-disorders
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988 suicide and crisis lifeline
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Calling or texting 988 will connect you with 24-hour, toll-free, confidential support for people in distress.
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Call 988
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card-1-368cda1586-d60a649c74-tel: 988
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SAMHSA national hotline
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The Substance Abuse and Mental Health Services Administration (SAMHSA) offers a 24/7, free, and confidential hotline for information about substance use disorders, prevention, and recovery.
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Call the SAMHSA Hotline
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Read more about substance use
Our Point of Blue blog provides insights and tips to help you navigate your health and wellness.
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Community strategies help substance-use recovery
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Read More
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curated-articles-card-1eeeb7a8d9-d1169338e3-Community strategies help substance-use recovery
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4 Facts on No-Cost Narcan Distribution in NC
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Read More
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FAQ on mental health and substance use disorders
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Read More
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curated-articles-card-1eeeb7a8d9-2feab34366-FAQ on mental health and substance use disorders