Your Blue Medicare Advantage member ID card
When you sign up for a Blue Cross and Blue Shield of North Carolina (Blue Cross NC) Medicare plan, you'll receive a member ID card in the mail. Your ID card is your identification that says, "I'm a Blue Cross NC member."
It's a good idea to keep this card in your wallet so you'll always have it with you at the doctor's office, pharmacy, or hospital. It allows the clinic to verify your benefits and coverage so you don't overpay for medical care.
Finding important information on your card
On the front of your member ID card, you'll see your name and your Blue Medicare Advantage benefit plan name.
You'll also find your member ID number and other important numbers for your plan. You'll need this information when calling customer service for support, receiving medical care, or filling prescriptions.
On the back, you'll find resources to make the most of your Blue Medicare Advantage plan.
The website address in the top right corner provides complete information on your coverage. Below that you will find our customer service phone number, which you can call when you have questions or concerns about billing, claims, or any issue.
If you need to send us something in writing, you can send it to the address on your card.
Access your digital ID card
Many doctors' offices now accept insurance cards digitally. If you don't want to carry your physical member ID card with you, you can safely view and store it on your smartphone.
Log in to Blue Cross NC on your computer, phone, or tablet and choose ID Card from the account menu in the top right corner of your screen. There, you can view, download, or print your card.
Add your card to your mobile wallet
By adding your member ID card to your mobile wallet on your phone, you'll have easy access to your insurance information whenever you might need it.
This feature is only available on the Blue Cross NC mobile app, so make sure you've downloaded the app before you get started.
To add your card to your mobile wallet:
Step 1: Log in to the Blue Cross NC mobile app on your mobile device.
Step 2: Open your account menu by tapping on your initials in the top right corner.
Step 3: Tap ID Card from the menu.
Step 4: Tap Add to Apple Wallet or Add to Google Wallet.
