Medicare

Caregiver resources

Discover essential caregiver resources, support programs, and guidance to better navigate the ups and downs of taking care of a loved one.
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Caring for you while you care for them

At Blue Cross and Blue Shield of North Carolina (Blue Cross NC), we believe in supporting those who care for others.

From getting access to a member's account to finding the right care and services, we want to be sure caregivers have the support they need to be the best for their loved one. You can find practical help, details on the programs we offer, and guidance on health insurance information.

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Use the Blue Cross NC Member Portal
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Our member portal is the best way to view and manage your loved one's plan. Get access to wellness programs, find a drug or doctor, and view plan documents all from one place.
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Learn About the Member Portal
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Get access to protected health information
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As a caregiver, you may need access to a loved one’s medical information. They can give you access by completing the Member PHI Authorization Request Form (PDF) online or by mailing it to us.
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Log In to the Member Portal
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Find care
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Looking for an in-network primary care provider, doctor, specialist, or prescription medication? You can easily find care for your relative or other care recipient.
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Find a Doctor or Drug
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Pay a bill on behalf of a loved one
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If you need to make a monthly premium payment on behalf of a loved one, you can pay online as a guest.
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Programs for Medicare Advantage members

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The services and programs members receive with a Blue Cross NC Medicare Advantage plan depend on the type of plan they have. You can find available programs by logging in to their member portal after receiving their permission. Here are some key programs we offer.
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Personal support
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Caregiver support is a supplemental benefit that allows members or caregivers to call, email, or chat with a care advocate for help with senior living, in-home care, financial needs, and more. Not available for Experience Health Medicare Advantage (HMO) plan members.
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Transportation
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Medicare Advantage members on select plans have access to no-cost rides to get them to and from non-emergency medical appointments and the pharmacy. Rides can be booked on-demand or in advance, and caregivers are welcome to ride along.
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In-home support services
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Many of our Medicare Advantage plans offer access to a network of professionals who can provide extra help around the house, including companionship or respite care for caregivers. Not available for Experience Health Medicare Advantage (HMO) plan members.
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Emergency response
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Medicare Advantage plans include a no-cost personal emergency response system (PERS). PERS are wearable devices that connect your loved one with help in the event of an emergency.
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Healthy meals
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Many of our Medicare Advantage plans offer healthy meals after a hospital stay. Eligible members can get up to 14 days of prepared, healthy meals after being discharged from the hospital.
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Virtual care
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We know time is precious for people who are juggling work, home, and caregiving responsibilities. Many providers offer virtual visit options to help ensure your loved one gets essential care without leaving their home. Talk to their provider today about virtual visits.
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Avoid caregiver fatigue with self-care

Being a caregiver can be rewarding, but it isn't without challenges. Make sure to prioritize your own well-being while caring for others to prevent caregiver burnout.

Taking breaks, seeking peer support, and finding moments for self-care are crucial practices to maintain your own health and resilience.

Here are some resources to help you along the way:

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Additional resources for caregivers

Need more support? Discover additional resources designed to support caregivers, enhance your well-being, and streamline the health care access for your loved ones.
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Financial support
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Caregivers' emotional and mental health
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Managing medical care
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/content/bcbsnc/us/en/fragments/members/medicare-prefooter