Members

Telehealth and virtual care

Stay on top of your health without the time or travel of an in-person visit for non-emergency situations.
Telehealth is not the right option in a life-threatening situation, such as a stroke, heart attack, or allergic reaction. Call 911 if you're having a medical emergency or 988 for emergency mental health support.

Why choose telehealth?

Telehealth makes it easy to get convenient, high-quality care from home using your computer or phone. It's designed to help you stay on top of your health without the time or travel of an in-person visit.

It's a good care option when it's not an emergency and you don't need to take tests or have surgery. Some common uses for telehealth include:

  • Non-emergency routine care for minor illnesses like colds or for managing your medication
  • Chronic condition management to monitor health issues like diabetes, hypertension, and asthma
  • Mental health support through counseling, therapy, or psychiatry appointments
  • Follow-up care after an in-person appointment

Many doctors' offices offer telehealth appointments. Be sure to ask if you can see them through telehealth during their regular business hours.

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Learn where to go for care
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Get virtual care with Teladoc Health

In addition to telehealth options with your primary care doctor, many Blue Cross and Blue Shield of North Carolina (Blue Cross NC) members have access to Teladoc Health®. The virtual care platform provides access to board-certified doctors, nutritionists, mental health professionals, and dermatologists.
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On-demand care
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With Teladoc Health, you get access to board-certified doctors and on-demand care 24/7, whenever a medical situation pops up.

Whether it's a cold or a sudden rash, you can talk with a doctor for the care you need without leaving home.

Get started by calling 855-549-2214 or download the app on Google Play⁠⁠ or the App Store⁠⁠.

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Learn About Teladoc Health
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Comprehensive primary care
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Teladoc Health's Primary Care offers ongoing care with a care team of doctors, nurses, and coordinators.

Through virtual primary care, your doctor can help you achieve long-term health goals through annual exams and wellness visits from anywhere.

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Learn About Primary Care
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Virtual checkups and screenings
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With VirtualCheckup®, you’ll get a no-cost kit with a needle-free blood collection device for preventive care screenings. Complete the steps and send it back. The test can be done at home or at work, depending on your health plan.

VirtualCheckup includes a one-on-one consultation with a registered nurse who can give personalized recommendations to improve your overall wellness.

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Learn About VirtualCheckup
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