Your member ID card

When you sign up for a Blue Cross and Blue Shield of North Carolina (Blue Cross NC) health insurance plan, you'll get an ID card that tells doctors and pharmacies that you're a Blue Cross NC member.

You may receive a physical member ID card in the mail depending on your plan, but you can always find a copy of your card by logging in to your member portal.

It's a good idea to keep this card in your wallet or mobile wallet so you'll always have it with you. It allows the doctor's office or hospital to verify your benefits and coverage so you don't overpay for medical care.

On the front of your member ID card, you'll find your name and your Subscriber ID number, sometimes called a member ID number. You'll need your member ID number when calling customer service, receiving medical care, or picking up prescriptions.

On the right-hand side of your card, you'll find your plan name, along with information about your coverage and costs. You'll also find your deductible amount and out-of-pocket maximum.

Under Member Responsibility, you'll find your copayment amounts for in-network services at a primary care doctor's office, a specialist's office, an urgent care center, and an emergency room.

On the back of your card, we list important toll-free numbers in case you need help.

If you need to speak with a Customer Service professional, use the first number on the back of your card for questions about your benefits and coverage.

For questions about prescription drug benefits, call the Pharmacist Help Desk number.

For questions about pre-approval or authorization for a medical service, call the Prior Review/Certification number.

If you need medical services while traveling outside your network or state, use the Locate Non-NC Provider number for out-of-area care.

If you don't want to carry your physical member ID card with you, you can safely view and store it on your smartphone.

Log in to the Blue Cross NC member portal on your phone or tablet and choose ID Card from the account menu. There, you can view, download, or print your card.

By adding your member ID card to your mobile wallet, you'll have easy access to your insurance information whenever you need it, even without a connection. You can also share your card with others on your plan.

This feature is only available on the Blue Cross NC mobile app, so make sure you've downloaded the app before you get started.

To add your card to your mobile wallet:

Step 1: Log in to the Blue Cross NC mobile app on your mobile device.
Step 2: Open your account menu
Step 3: Select ID Card from the menu.
Step 4: Select Add to Apple Wallet^® or Add to Google Wallet^®.