Signature Service
Experience the benefits of best-in-class service
Signature Service provides expert guidance so you can feel more confident when making important health care decisions.
Welcome and congratulations! Your employer now provides you access to Signature Service from Blue Cross and Blue Shield of North Carolina (Blue Cross NC). It's an enhanced level of customer service support designed around your specific health care needs.
Our highly trained Customer Solutions Experts want to help you get the most out of your health coverage. Please consider us your 'go-to' resource when you have questions about either your health insurance plan or your health care needs in general.
It's easy to contact us. Simply call the dedicated toll-free number on the back of your ID card Monday through Friday, between 8:00 a.m. and 9:00 p.m. ET. If you prefer to send a secure email or chat with us live, log in to Blue Connect.
Key benefits of Signature Service
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Expert help when you need it
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- Direct access to Customer Solutions Experts
- One-on-one guidance for all your medical needs
- Extended hours of operation
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Solutions for simple to complex care
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- Medical advice from Blue Cross NC nurses
- Enhanced support for medical and surgical procedures
- Access to a care team to help with complex medical situations
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The knowledge and support you want
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- Coordination across all covered services
- Appointment setting services and claim resolution support
- Help using Blue Connect so you can view your benefits, search for providers, and use the cost comparison tools
Contact us
When you're ready to speak to someone on the Signature Service team, you can give us a call, send us an email or chat with us online. We're available Monday through Friday, from 8:00 a.m. to 9:00 p.m. ET.
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Phone
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Call the dedicated toll-free number on the back of your ID card
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Secure email
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Log in to Blue Connect and select Inbox to get started
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Live chat
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Log in to Blue Connect and select Live Chat to get started