How does this impact members?

For members, the Advocate+ Pharmacy Match program is designed to make the specialty drug experience simpler and more efficient.

The referral process is managed through the Free Market Health platform, which helps reduce the time it takes for members to receive their medications, monitor first fills, and lower the risk of medication abandonment once a specialty drug is approved.

Members are matched with an in‑network specialty pharmacy that’s responsible for meeting their clinical and service needs and for delivering specialty medications at the lowest possible cost. This approach supports focused care management and a more consistent member experience.

In addition, members receive personalized support from an Advocate+ Care Specialist, who serves as a single point of contact. Care Specialists help simplify the overall experience by offering high‑touch support, including assistance with affordability options and connections to non‑medical resources such as housing, food services, transportation, and other support programs when available.