If my payer is not listed in the payer directory, how can I submit a request for a prior payer to be added to the directory?

You may file a request with Blue Cross NC by calling the Customer Service phone number on the back of your Member ID card. Alternatively, if you have a Medicare Advantage plan through Blue Cross NC, you can call Customer Service at 888-310-4110 (TTY: 711), seven days a week, 8 a.m. to 8 p.m., Eastern Time. Individual Members can call Customer Service at 888-206-4697 (TTY 800-442-7028) Monday-Friday, 8 a.m. to 7 p.m., Eastern Time.