If I know an operative note or progress note is required to support a CPT code, how should I submit it electronically to avoid payment delays?

In most cases, only a small percentage of claims require additional medical documentation. When documentation is needed, you’ll be contacted by letter with instructions.

If you choose to submit supporting information electronically, include it in the NTE segment of the 2300 loop on the 837 claim transaction. This allows the information to be associated with the claim during processing.

Do not send unsolicited medical notes on paper. Paper documentation can’t be attached to an electronic claim and may result in delays rather than speeding up payment.