When I enter claims directly into Blue e, I sometimes get an error saying the member ID number is invalid and asks for a suffix (BlueCard). Will this continue?

Question

Accepted Answer

Yes. You’ll continue to see this message if the member ID number can’t be validated. We require that member ID numbers be submitted exactly as they appear on the member ID card. For BlueCard® and Federal Employee Program members, the ID number may or may not include a suffix, depending on the plan. If the ID number isn’t entered correctly, Blue e may prompt you to provide the exact number, including any suffix. Transactions for these members are routed through Blue Exchange®, which relies on accurate member ID details for validation and proper processing.