How do I get more information about plans and benefits?
Your Benefit Booklet is available on the Coverage page in the Blue Cross NC member portal. It has detailed information about your specific benefits and covered services. In the member portal, you can also find:
- Member ID cards
- Plan benefits
- Claim status
- Bill pay options
- Deductible balances, copayment amounts, coinsurance percentages, and other out-of-pocket costs
- Contact information in the Contact Preferences Center
Need help?
You can send a secure message anytime through the member portal or call 877-258-3334, Monday to Friday, 8 AM to 7 PM ET.