What should members do if they are getting an error verifying enrollment during their member portal registration?

If trying to register using a member ID card:

  • Confirm the correct type of plan has been selected.
  • Confirm the member ID, first name, and last name being entered exactly match what is on printed on the card.
  • Call 888-705-7050 Monday through Friday from 8:00 AM to 7:00 PM for additional help.

If trying to register with personal information:

  • Confirm the correct type of plan has been selected.
  • Try to register using a member ID card.
  • Call 888-705-7050 Monday through Friday from 8:00 AM to 7:00 PM for additional help.
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