What should members do if they don’t get an email with a security code for their member portal account recovery?

Follow these steps:

  • Make sure the email did not go to the spam folder.
  • Confirm the noreply@authmail.bcbsnc.com email address is not blocked, especially if accessing your member portal from a workplace network.
  • Contact us for additional help by calling 888-705-7050 Monday through Friday from 8:00 AM to 7:00 PM.
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