What should I do if I get an enrollment verification error message while I'm registering for the member portal?

If you’re trying to register using a member ID:

  • Confirm the correct type of plan has been selected.
  • Confirm the member ID, first name, and last name being entered exactly match what is on printed on the card.

If you’re trying to register with personal information:

  • Confirm the correct type of plan has been selected.
  • Try to register using a member ID card.

You can call 888-705-7050 Monday through Friday from 8 AM to 7 PM ET for additional help.

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