What should I do if I didn't get a verification code sent to my email for the member portal?

If you don't see a verification code email, follow these steps:

  • Make sure the email did not go to the spam folder.
  • Confirm the noreply@authmail.bcbsnc.com email address is not blocked, especially if accessing the member portal from a workplace network.
  • Request a new verification code by selecting Resend Code in the member portal.
  • Contact us for additional help by calling 888-705-7050 Monday through Friday from 8 AM to 7 PM ET.
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