How do I change a name or address on my account?

If you get health coverage through an employer and need to change the name or address on your account:

  • Contact your group administrator or HR department to make changes to your account.
  • Ask for an Enrollment and Change Application from Customer Service by calling the number on the back of your member ID card or through your employer. Complete sections A and B.

If you buy your own health coverage and need to change the name or address on your account:

  • Log in to the Blue Cross NC member portal to update your contact information
  • Contact customer service for help by calling the number on the back of your member ID card.
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