How do I cancel a policy?

If you purchased your plan on HealthCare.gov, you can cancel your plan there.

If you purchased the plan somewhere other than HealthCare.gov, you can ask to cancel that plan by sending us a secure message in the Blue Cross NC member portal.

To cancel a plan through a secure message:

• Step 1: Log in to the member portal
• Step 2: If you're using a desktop, click Contact us from the home page. If you're using a mobile device or using the app, tap the menu icon and then Contact us.
• Step 3: Select Secure Email.
• Step 4: Select Compose to open a new message.
• Step 5: Select Cancel My Plan as the topic of your message.

You can also call the customer service number on the back of your member ID card for help.