Employer Services

Frequently Asked Questions

Here you will find answers to many commonly asked questions about the Group Administration Services Portal.

Before you log in

What functions are available to a logged in user?
Available functions depend on access privileges set by your Administrator. Basic functions include:
  • View and pay invoices
  • Perform member maintenance
  • Manage Employer Services users in your group
  • Access training materials and resources
  • View secure messages, promotional material and news updates
  • Print temporary member ID cards, member booklets and forms
How do I register for Employer Services?
You can register by completing the To request access, complete the online registration form or contacting your Administrator to request access.
I completed the online registration form. How will I know if my access request is approved?
You'll receive an e-mail when your registration form has been processed. If you're approved, the e-mail will include a temporary password and login instructions. Your Administrator will determine your access privileges.
How do I become an Administrator?
Complete the online registration form. Once the Authorized Signer processes your request, you'll receive an e-mail with a temporary password and login instructions.
My group has multiple group accounts. Can I assign different employees to manage one or all of our accounts?
If you're an Authorized Signer or Administrator, you can assign different employees to manage one or all of your accounts. You can also determine which users have permission to perform certain functions, such as printing ID cards and booklets or updating records and managing billing.

After you log in

Why can't I access some of the available tools?
Your access privileges determine which tools are available to you. If you have questions about access to specific tools, contact your Administrator.
How do I print a temporary ID card for an employee?
If you have access to print temporary ID cards, follow these steps:
  1. Select Manage Members > ID Cards & Booklets via the menu at the top of the logged-in page.
  2. Search for the member (or employee) by their first and last name.
  3. Select the employee's name in the search results to view their profile page.
  4. Select Download Temporary ID Card to view and print a copy of the employee ID card. You can also request to have a card mailed to the employee.
How do I get a member booklet for an employee?
You can download or print a copy of the member booklet, which you can then e-mail or mail to the employee. Go to Manage Members > ID Cards & Booklets in the top menu of the logged-in page to get started.
How do I send messages through the Message Center?
At this time, users cannot send messages through the Message Center. They can only receive messages. BCBSNC uses the Message Center to share important information faster and reduce paper mailings in the process.
As an Administrator, if I deny an access request, can I include a message explaining why?
Yes. When an access request is denied, you can also enter an explanation. This explanation is sent with the denied access e-mail.
How can an Administrator know when a user requests access?
When an Administrator logs in to Employer Services, the right section of the page displays the number of pending access requests. An Administrator can click on the number displayed to view the requests and grant permissions. An Administrator can also view access requests via the Access Requests tab.
How do I add or remove access privileges for an existing user?
If you're an Administrator, follow these steps:
  1. Select Manage Users via the menu at the top of the logged-in page.
  2. Search for the user by entering either their first or last name.
  3. Select the user's name in the search results to view their profile
  4. Check or uncheck the appropriate boxes under the Select Access Privileges section on the user's profile page. To remove a user's access entirely, you can delete the user by selecting Delete This User.
  5. When you're finished, select Submit.
How do I change a user's password?
If you're an Administrator, follow these steps:
  1. Go to Manage Users via the menu at the top of the logged-in page.
  2. Search for the user by entering either their first or last name.
  3. Select the user's name in the search results to view their profile
  4. Select Change Password on the user's profile page.

Once you've completed these steps, you'll receive a confirmation message screen and a confirmation e-mail.