Skip Navigation

For information on available incentive programs, please call 919-765-2413

November 1st - January 31st is the annual re-enrollment period. See your human resources representative for more details.

What are you looking for?

Healthy EndeavorsSM1 Program

Get help making better choices about living a healthier life. Talk with a trained nurse health coach today. Health education based on practice and preventive health guidelines. You may opt out of the program at any time if you no longer wish to participate by calling the number below.

LEARN MORE 1-888-392-3506

Case Management

Our nurse case manager can help you understand how to manage your condition, and reach your best level of health and wellness. Call a case manager today.

LEARN MORE 1-888-234-2415

Nurse Line

For questions about your health or where to get care, talk to a caring professional 24/7.

LEARN MORE 1-888-258-3432

Choose a Doctor

A doctor or Primary Care Provider (PCP) can help you make better choices about your health care. A PCP can:

Suggest specialists
Talk with other doctors for you
Keep all records of your care in one place

Using a doctor or provider in the service benefit plan network could mean lower costs for you. Our directory of Preferred providers gives you the control to choose your medical and wellness specialists while saving you money on medical costs through our negotiated discounted rates.

Already Have a Doctor?

Take your Member ID Card with you and show it when you go for your visit.

ID Card

Need a New Doctor?

We can help you find the right one.


Mental Health and Substance Abuse

Get support online. Register at Magellan Health Services or call 1-800-288-3976.1

Prior Authorization for Medications

Some prescription drugs require approval before you can get them. See your Service Benefit Plan Brochure, call 1-800-222-4739 or the Retail Pharmacy Program at 1-800-624-5060 to learn more.

Pharmacy Benefits & Prescription Drug Approvals

Talk to a Licensed Pharmacist

BCBSNC provides Medication Therapy Management (MTM) to its members with Service Benefit Plan. MTM is a term used to describe a broad range of health care services provided by a pharmacist, the medication expert on our health care team.

Our Clinical Pharmacist can provide MTM to help you get the best benefits from your medications by actively managing drug therapy and by identifying, preventing and resolving medication-related problems.

You may receive one-on-one counseling with our Clinical Pharmacist by reaching a Care Management RN at 1-888-234-2415 who will assess your condition and refer you to the Pharmacist for MTM.

Manage Your Health

Some health issues come with risks and complications that need extra support.

Healthy EndeavorsSM1 Program

Get help making choices about living a healthier life, talk with a trained nurse health coach by phone or email, and get reading materials delivered right to your door at no extra cost.

You may be eligible if you have any of these health concerns:

  • Alcohol and/or drug abuse
  • Anxiety, panic attacks or stress
  • Asthma
  • Diabetes
  • Heart disease
  • Medication issues
  • Obesity
  • Tobacco use
  • COPD (Chronic Obstructive Pulmonary Disease)

Our brochures, give you more details about how we can help you.

To learn more about Healthy EndeavorsSM1, call 1-888-392-3506 or email

Monday-Friday 8:00 a.m. - 5:00 p.m. EST.

Case Management

If you've been diagnosed with any of the following health conditions, our nurse case managers can provide education, resources, coordinated care and communication with your doctor, and help create a preventive care plan for healthier living.

  • Cancer
  • Stroke
  • Trauma
  • Kidney disease
  • Eating disorders
  • Organ transplant
  • Orthopedic surgery
  • GI/stomach/bowel surgery
  • Head or spinal cord injuries
  • Complex rehabilitation needs
  • High-risk pregnancy, premature births
  • Depression, bipolar disorder or schizophrenia

Call a Nurse Case Manager at: 1-888-234-2415, Monday - Friday, 8:00 a.m. - 5:00 p.m. EST.

There's no extra cost to you.

Get Pre-Approved for Medical Services

There are some services you must get approved before you make your appointment. If you're thinking about one of these services, call us at 1-800-222-4739.

  • Hospice
  • Inpatient hospital admission
  • Prescription drugs
  • Outpatient surgical services
  • Organ/tissue transplants
  • Behavioral health and substance abuse (call Magellan Health at 1-800-288-3976)

Health Information & Resources

Try one or all of these resources to help you meet your health goals.

Resources for Health Benefits Officers (HBOs)

Are your employees asking about health benefits? Do they want to know the difference between Basic and Standard options? Do you want to offer employees a walking wellness program, or diabetes prevention and management session?

Your Federal Employee Program (FEP) Field Service Team can provide you:

  • Important numbers to learn more about health insurance
  • An overview of the benefit education and wellness/fitness programs available to your agency
  • Agency/personnel change forms
  • Meetings and activities request forms for your employees
  • Customizable activity posters for promoting events at your agency
  • Wellness posters and HBO newsletters

We can offer you a suite of programs, designed to meet the needs of your workforce, and keep your employees informed and educated. For more information, email us at

Our brochures, newsletters and posters give you more details about how we can help you.

Who to Call?

    FEP Customer Service 1.800.222.4739

  • Monday - Thursday, 8 a.m. to 4:30 p.m.
  • Friday, 8 a.m. to 3 p.m.
  • Closed for lunch daily, 12:30 p.m. to 1:30 p.m.

    FEP Sales

  • Email:
  • Fax: 919.765.3888