Speak to an Expert

Blue Cross and Blue Shield of North Carolina (BCBSNC) makes it easy to get expert assistance 24/7. Whether you need a trained medical professional to answer your questions or you need to establish a relationship with a primary care provider or doctor, BCBSNC has online and telephone tools available to make it easy.

Right now, BCBSNC members can get answers to their health questions from specially trained nurses. It is FAST. FREE. AVAILABLE 24 hours a day and 7 days a week. Save time and money. Simply call


TTY/TDD: 1-800-955-8770.

From answering questions about illnesses and injuries to evaluating treatment options, the nurses at Health Line Blue℠help members get the information they need to make an informed decision.

  • Determine the right place to go for care
  • Discuss medications and treatment options
  • Avoid costly ER visits
  • Get health coaching
  • Get help in Spanish
  • Remember: The Health Line Blue number is printed on the back of your member ID card

Need additional expert care? Doctors, convenience care, urgent care, emergency rooms

Explore all of the options available to you as a member of BCBSNC beyond our Health Line Blue Nurseline.

More info

Convenience care:
From flu shots to cold-like symptoms

Some retail pharmacies offer in-store "convenience care" for treatment of minor health issues. Search for a convenience care center with HealthNAV℠. Just select Find a Doctor and choose your plan. Then simply type "convenience care" for your provider type.

Urgent care:
Sprains. Stitches. Minor illnesses

For non-life-threatening illnesses and injuries, an urgent care center can be a time and money saver. Use HealthNAV℠to find your closest urgent care and write it down. Simply select "Urgent Care Centers" as your provider type.

Emergency room:
Sometimes the emergency room is the only alternative

For life-threatening injuries or sudden illnesses, call 911 or go to the closest emergency room. Be prepared by planning now. View our symptom / cost comparison chart.

Find a doctor

BCBSNC encourages all members to establish a relationship with a Primary Care Provider and to speak with your doctor about any known diagnoses or medical conditions, including the most recent diabetes testing that has been done.

Stay on top of it

Discover a world of resources brought to you by the BCBSNC family to help you stay on top of your Diabetes treatment

More info
Let Nothing Stop You: Diabetes Under Control