Contact information

Plans for Medicare beneficiaries - Sales information

Blue Medicare Rx Plans
(Prescription drug benefit only)

1-800-867-1731 (toll-free)

If you are covered by, or eligible for Medicare, use this contact information or contact your local BCBSNC authorized agent to learn about our prescription drug coverage.

Blue Medicare Supplemental Coverage
(Health care coverage only)

1-800-478-0583 (toll-free)

If you are a Medicare Part B beneficiary, use this contact information or contact your local BCBSNC authorized agent to learn more about the health care coverage we offer.

Customer Service Department
To speak with a Blue Medicare Rx representative:
7 days a week, from 8:00 a.m. to 8:00 p.m.
1-888-247-4142 (toll-free)
Fax: (336)659-2957

For the hearing and speech impaired
1-888-247-4145 (TDD/TTY)

To request a coverage determination exception or with questions about quantity limitations and prior approval
1-888-247-4142 (toll-free)

Address for mailing all printed enrollment forms
BCBSNC
Blue Medicare Rx Plan Enrollment
P.O. Box 17168
Winston-Salem, NC 27116

Street address for deliveries by FedEx or UPS
BCBSNC
Blue Medicare Rx Plan
Customer Services
5660 University Parkway
Winston-Salem, NC 27105