Members
About the member portal
Our member portal puts your health in your hands.
We’re improving your member portal experience
You’ll notice updates to the member portal as we roll out a new design and improved navigation.
Why use our member portal?
The member portal allows you to manage your plan, look up how much a procedure may cost, get real-time claims status details, see your spending toward your deductible and out-of-pocket limits, and discover extra perks.
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Access your documents
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Find your explanation of benefits (EOBs), forms, letters, and plan documents.
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Pay your bills
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Manage contact preferences
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Enroll in paperless delivery, verify your information, or update how we contact you.
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Find care
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Message customer support
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Chat with or send a secure message to our customer support team.
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Check plan benefits
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Look up important details about your coverage and benefits.
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How to access the member portal
In just a few clicks, Blue Cross and Blue Shield of North Carolina (Blue Cross NC) members can register for their member portal and access their benefits on the go.
Take advantage of wellness programs
In your member portal, you have exclusive access to wellness programs any time you need them. These programs include:
- Nurse support
- Lifestyle coaching
- Nutritional counseling
- Mental health services
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Take our member portal with you wherever you go
Now that you've registered for the member portal, be sure to download the mobile app.
With our mobile app, you'll get access to even more features:
- Add your member ID card to your mobile wallet via Apple Wallet® or Google Wallet™.
- Access secure in-app messaging and chat with customer support.
- Log in with your mobile device using Face ID™ or Touch ID™.1
Frequently asked questions
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- /content/dam/aem-global/content-fragments/faq/faq/account-management/how-to-add-digital-id-card-to-mobile-wallet
- /content/dam/aem-global/content-fragments/faq/faq/billing-payments/online-bill-payment
- /content/dam/aem-global/content-fragments/faq/faq/account-management/cancelling-a-policy
- /content/dam/aem-global/content-fragments/faq/faq/account-management/name-and-address-changes
- /content/dam/aem-global/content-fragments/faq/faq/account-management/getting-a-member-id-card
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