Some benefit information may not be correct or may not be up to date in Explanation of Benefits and Member Services. Please contact Customer Service at 877-258-3334 for the most up to date information.
View your 2010 Member Guide for the Core Plan ($200 Individual Deductible/$500 Family Deductible) or the Value Plan ($750 Individual Deductible/$1,875 Family Deductible).
Learn more about your group’s health plan, including co-pays, prescription benefits and more.
You can complete a variety of self-service tasks online, 24 hours a day, including checking the status of claims and requesting a new ID card. It is recommended that you provide changes in contact information directly to the Wake Forest University Human Resources Office.
Take charge of your health and save money with Blue Extras, BCBSNC’s group of value-added programs, including discounts on a variety of health-related services. In addition, you have access to registered nurses 24-hours a day through Health Line Blue. Audio Blue, Optic Blue and Cosmetic Surgery Blue are only available in North Carolina at this time.
Gain the knowledge and tools you need to manage specific medical conditions such as Asthma, Diabetes, Fibromyalgia, Heart Disease, High Blood Pressure, High Cholesterol and Migraine Headaches. Acquire knowledge and tools to help manage your weight or quit smoking. Receive free educational materials and support services to help manage your pregnancy. Enroll in any of these programs today!
Search for physicians, specialists or hospitals in North Carolina participating in the Blue Options PPO program. For mental health providers and/or substance abuse facilities, please contact CBHA at 800-475-7900 or visit their website at www.cbhallc.com.
As a BCBSNC member, your coverage travels with you. Search Nationwide for PPO physicians, specialists or hospitals. Use this link when traveling outside North Carolina and/or for covered dependent children attending an out of state college or university.
Certain medical services may require prior approval before the services are utilized. All services for mental health and substance abuse need to be approved through CBHA at 800-475-7900. Some prescription drugs may have specific approval guidelines. Contact the plans' pharmacy administrator, Catalyst Rx, at 888-869-4600 or visit their website at www.catalystrx.com for information specific to prescription drugs.
Use the Medical Policy search to review BC/BS of NC medical guidelines, payment guidelines and evidence based guidelines. Refer to the Member Guides link for information on covered services and benefit levels specific to the Wake Forest University Core Medical Plan and Value Medical Plan.
Find various BCBSNC forms, including medical claim forms. Other WFU Benefit related forms may be obtained at http://www.wfu.edu/hr/forms/index.html.
View Blue Cross Blue Shield of North Carolina's policy on when Explanation of Benefits (EOBs) are mailed. EOBs that are not normally mailed are available for viewing and printing on the Member Services link or can be requested by calling Customer Service.
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