Register for Member Services

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Log in to Member Services

Register to use Member Services on or after your policy's Effective Date and access benefits, claims and wellness information.

Required All information is required.

Get Started

Are you registering yourself or your child?
Members must register themselves, except members under age 13 who must be registered by a parent or guardian.

Confirm your identity

Enter the letters and numbers of your
Subscriber ID from your Member ID Card
Registrant's date of birth
ZIP Code for the mailing address
on file with BCBSNC.
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Having trouble getting registered? Find help here, email Web Support or call us at 1-888-705-7050, 8 a.m - 9 p.m., M - F.

Select a member

We found more than one member with the same birthdate. Please choose the member who is registering:
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Your information

Member name:
Subscriber ID:
Date of birth:
ZIP code:

Enter or create your User ID

Choose one

Create a User ID and password

   User IDs must include at least six characters and no spaces.

Strong passwords help protect your personal information. Passwords are case-sensitive and can't be the same as your User ID.

  • Use between 6 and 32 characters
  • Use at least 1 number and/or 1 special character/symbol (Example: p@ssw0rd)
  • Use both upper-case and lower-case letters (Example: P@ssw0rd instead of password)
  • Use a password from another account
  • Use personal or common information other people can guess (Examples: your first or last name, your pet's name, your favorite sports team)

Choose a security question

Establish a security question and answer. We'll ask you this question if you need to reset your password online.

Enter your e-mail address

This e-mail address will be used infrequently to send you information about your account.
Review E-mail privacy policy.

BCBSNC will not sell or share your e-mail address with third parties.

By clicking Finish, you're agreeing to the privacy policy and usage agreement.

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Strong security questions are easy for you to remember, but hard for others to guess. Factual information, like your third-grade teacher's name, is better than things that may change, like your favorite restaurant.
For a strong password, do not reference personal or common information, like a pet's name or sports team. Do mix letters and numbers and use different cases. Tip: Use the first letter from each word in a sentence that's easy for you to remember. For example, "I eat apples every day" could be: "Iea$ed8".

Locating Your Subscriber/Member ID

Your Subscriber/Member ID contains both letters and numbers. It is located in the upper left of your BCBSNC Member ID Card under the name of the primary account holder.

If required, your Member Code is the 2-digit number to the right of a member's name. It may appear at the end of your ID on some documents and/or Medicare cards, but it is typically not needed when completing forms online.

Having trouble retrieving your information online? Call Web Support at 1-888-705-7050 or email us.

Registration Help

Who can register?

Members, spouses, and dependents on an active policy may register for Member Services. If you purchased a policy online, you are already registered for Member Services. You can log in to by entering the same User ID and Password you created during the buying process.

When can I register?

If you purchased an individual policy online, you do not need to register. An account has been created for you. To use Member Services, log in to with the User ID and Password you created during the buying process. You'll have access to a limited version of Member Services until your effective date. If you've forgotten your User ID, retrieve it here.

If your policy is purchased through an employer, you can register on or after the day your insurance goes into effect or becomes active.

What information do I need to register?

You'll need your Subscriber ID from your Member ID Card, your date of birth, and your ZIP Code (this should be the most recent mailing address ZIP Code BCBSNC has on file for you.)

What if I don't have my Member ID Card?

A Customer Service agent can help you locate your Subscriber ID so you can register for Member Services. Call us at 1-888-705-7050, 8 a.m. - 9 p.m., M - F.

Can I use my Marketplace ID to register?

No. To register for Member Services, you must use your Subscriber ID found on your BCBSNC Member ID Card.

What if I forgot my User ID or Password?

If you have NEVER logged in to Member Services and have forgotten the User ID or Password that you created when purchasing your policy, you can retrieve it here.

Otherwise, follow these links: Forgot My User ID or Forgot My Password to find the information you need. If you still need help, call us at 1-888-705-7050, 8 a.m. - 9 p.m., M - F.

Are my User ID and Password case sensitive?

User IDs are not case sensitive but, Passwords are.

What if I get an error message while I'm registering?

The registration information you enter must match exactly what we have on file for you. Please try to register again.

Still need help?

Web Support is happy to assist you; email us or call 1-888-705-7050, 8 a.m. - 9 p.m., M - F.