Forgot Password

We are sorry but there was a problem with the data you submitted

    We can help you reset your password.

    RequiredAll information is required.


    I forgot my user ID

    Enter the letters and/or numbers exactly as you see them on your ID Card. See sample ID cards on the right for help locating the Subscriber/Member ID.

    Enter the 2-digit member code found on your ID card. See sample ID cards on the right for help locating your Member Code.

    Don't Have Your Subscriber ID?

    If you purchased your own plan through HealthCare.gov (Federal Exchange), access your Subscriber ID here. If not, please Contact Us for help.

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    Need help? Call Web Support at 1-888-705-7050 or email us.

    Security Question

    We are sorry but there was a problem with the data you submitted

        


      Don't Remember the Answer to This Question?

      If you can't answer this question, we'll send a temporary password to the e-mail address we have on file for you.


      Create New Password

      We are sorry but there was a problem with the data you submitted

        Thank you for confirming your identity.

          

        Creating a strong password helps protect your information. Passwords are case-sensitive and cannot be the same as the user ID.

        YES:
        • Use a minimum of six characters with at least one letter and one number or symbol
        • Mix numbers and letters with different cases
        NO:
        • Don't use the same password from another account
        • Don't use personal or common information (Examples: First or last names, a pet's name or favorite sports team)



          


        Create New Password

        We are sorry but there was a problem with the data you submitted

          You logged in with a temporary password. Please create a new password to complete the login process.

          Creating a strong password helps protect your account from unauthorized access. Passwords are case-sensitive and cannot be the same as your User ID. Follow these guidelines:

          Do:
          • Use between 6 and 32 characters
          • Use at least 1 number and/or 1 special character or symbol (Example: p@ssw0rd)
          • Use both upper-case and lower-case letters (Example: P@ssw0rD)
          Don't:
          • Use a password from another account
          • Use personal or common information other people can guess (like your first or last name, your pet's name, your favorite sports team)
          • Share your password with others or write it down



            

            

            


          Success

          You have successfully changed your password.



           

          Member Login

          Forgot User ID
          Forgot Password

          E-Mail Sent

          We sent an e-mail with a temporary password to your address at .

          You'll be asked to create a new password the next time you log in.



          Locating Your Subscriber/Member ID

          Your Subscriber/Member ID contains both letters and numbers. It is located in the upper left of your BCBSNC Member ID Card under the name of the primary account holder.

          If required, your Member Code is the 2-digit number to the right of a member's name. It may appear at the end of your ID on some documents and/or Medicare cards, but it is typically not needed when completing forms online.


          Having trouble retrieving your information online? Call Web Support at 1-888-705-7050 or email us.