Q: How do I perform a word-search in a PDF file?

A: While the PDF is open, select Edit, then select Find. A small window should open up, type the word that you want to locate into the text field. Then click on the "Find" or "Find Next" button. The document should jump to the section containing that word and should highlight it.

Q: How do I receive a paper copy of my Member Guide?

A: If you ever decide you would like a paper copy of your Member Guide, feel free to call the customer service phone number on the back of your ID card.