Contact Information - Active Employees

BCBSNC Customer Service:
Phone: 1-888-554-3202

Call for verification of benefits, confirmation of coverage, claims issues or more information.

Hours :
Monday - Friday, 8a.m. - 8p.m.EST
except holidays

Claims:

For medical claims (doctor's visits) and medical supplies submit a claim form to:

Blue Cross and Blue Shield of North Carolina
P.O. Box 35
Durham, NC 2770

All claims forms can be printed here.

Duke Energy Corporation's
myHR Service Center

1-888-465-1300

UMR

COBRA & Flexible Spending Accounts
Duke Energy employees: 1-800-523-3578
www.umr.com

For questions about COBRA or flexible spending accounts (HCSA and/or DCSA)

CIGNA

1-800-965-9271
www.cigna.com

For questions about dental coverage

Employee Assistance Program (EAP)

Nuclear Department and nuclear badged employees:
1-704-382-7900

All other Duke Energy employees:
United Behavioral Health
1-800-985-2594)

For employee assistance

BNYMellon

HSA Trustee:
BNY Mellon
1-877-484-5029