Privacy and legal

PARTNERS National Health Plans of North Carolina, Inc. (PARTNERS) is committed to protecting the privacy of the medical information and other personal information we keep regarding our members. We have included several privacy policies below for your review:

General Privacy Notice
This privacy notice details how PARTNERS uses and discloses your Protected Health Information and other information we collect about you. It also outlines your rights with respect to your Personal Health Information.

Member Rights and Responsibilities
This document explains the rights you have as a member, such as accessibility of services, privacy of information and conflict resolution. In addition, it also details your responsibilities as a member, including adherence to plan policies and regular payments.

Web Privacy Policy and Usage Agreement
This policy explains the security of the partnershealth.com, how we use any information collected online, information about third party vendors and more.

Member PHI Authorization Request Form
Use this form to give PARTNERS the right to disclose your Protected Health Information to anyone that you designate for any purpose. This means that if your adult child calls PARTNERS to inquire about you, we will not be able to give any information to them unless you have completed and returned this form.

Appeals and grievances
If you are unsatisfied about something related to your Blue Medicare HMO or Blue Medicare PPO coverage, follow these steps to let us help you resolve your complaint.