Contact information

If you are a current member, visit your plan’s specific contact page in the members section.

Main address and phone numbers: Blue Cross and Blue Shield of North Carolina P.O. Box 2291 Durham, NC 27702 1-800-250-3630		Address for sending general correspondence
Blue Cross and Blue Shield of North Carolina Corporate Headquarters 5901 Chapel Hill Rd. Durham, NC 27707		Street address for special deliveries, FedEx or UPS
Blue Cross and Blue Shield of North Carolina Attn: Individual Sales P.O.Box 30016 Durham, NC 27702-3016		Address for mailing all printed individual and family plan applications - (ex. Blue Advantage^®, Short Term Health Care, Dental Blue^®, Medicare Supplemental)
Group plans sales information: 1-800-291-6315 8 a.m. – 6 p.m., Mon. – Fri., except holidays Contact the nearest regional sales office.		If your company provides your health care coverage and you are not a current member of one of our plans, use this contact information or ask your employer or benefits administrator to contact their insurance broker.
Individual and family plan sales information: 8:00 a.m. – 5 p.m., Mon. – Fri., except holidays Blue Advantage^® (for people under 65) 1-800-324-4973 Blue Options HSA^SM (for people under 65) 1-877-258-3334 Short Term Health Care 1-800-324-4973 Dental Blue^® 1-800-324-4973 Blue Medicare Supplemental 1-800-478-0583 Blue Medicare HMO 1-877-494-7647 Blue Medicare PPO 1-877-494-7647		If you purchase your own health insurance and you are not a member of one of our plans, use this contact information or contact your local BCBSNC authorized agent.
TDD: 1-800-922-3140		For the hearing and speech impaired
Web manager:		If you have technical questions or feedback concerning this Web site, please send an e-mail detailing the problem. Please include the date and time that the problem occurred along with the error message that you received. This e-mail address is not for membership, claims, billing or benefit inquiries. Please log in as a member to access our My Member Services self-service functions on the Web site, or call us at the toll-free number on your BCBSNC ID card for inquiries related to those issues.