Chances are your Blue Cross and Blue Shield of North Carolina prescription drug benefit is provided through Medco, Inc. If so, you may want to take advantage of the services offered by Medco's mail order pharmacy (Medco By Mail). Note: not all members have access to Medco's Medco By Mail. One way to check is to look for "Paid BNCDRUG" listed on your ID card next to "Rx Service:".
You can use Medco's Medco By Mail two ways:
- Call at 1-800-711-0926
- Visit the Web site:Medco.com
The table below highlights the features of Medco By Mail that are available online versus over the phone.
To access the above features online at Medco.com, you will first need to register and login using a login and password that you choose. The registration process will ask you for your member ID which can be found on your Blue Cross and Blue Shield ID card (enter the last 9 digits beginning with the W).
Mail order transactions
Order refills. Renew prescriptions. Check your order status. Check your account status. Now you can do all these things online through Medco.com. It’s a simple way to conduct all your mail order business with Medco’s Medco By Mail.
View your prescription claims history
Need an easy way to keep track of all your prescriptions for tax purposes? Whatever your reason, now you can view your prescription claims history online. You'll be able to review them through both your local retail pharmacies or Medco’s Medco By Mail.
Drug coverage information
Want to know how much that new prescription will cost? Check out the drug coverage feature to find out how much your prescription copayment will be at either your retail pharmacy or through Medco’s Medco By Mail.
Search for participating pharmacies
The pharmacy search at Medco.com lets you search for participating pharmacies across the nation, not just those in North Carolina. So whether you live in areas close to our borders, in other states, or just want to know if there is a participating pharmacy in the area you may be vacationing, visit the pharmacy search on Medco.com.
Technical Support
Medco.com provides technical assistance with any problems you may experience on their Web site by sending an online inquiry or by calling their toll free number (1-800-711-0926). However, for any issues with your benefits (i.e. rejected prescription claim, paid greater than your expected copayment, eligibility inquiries, etc.) please contact BCBSNC Customer Services at the phone number listed on the back of your identification card.
