Provider Resolution Form: New Form – New Address
We've recently streamlined the provider inquiry process for all incoming correspondence pertaining to coding, bundling/unbundling and fees. All inquires for previously processed claims for questions of coding, bundling/unbundling and fees should be mailed to our Customer Service Department, where they will be scanned and imaged for tracking purposes. When sending inquiries for the reasons mentioned above, please use the updated Provider Resolution Form.
Please submit your written inquiries to us at:
P.O Box 2291
Durham, NC 27702
Attn: Customer Service
Please note that with the implementation of our front-end scanning process, we will no longer be able to accept faxes. Please send all future coding, bundling/unbundling and fee-related inquires to us by mail.