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Federal Employee Program Adding Magellan Health Services as Vendor

Magellan Health Services Providing Mental Health and Substance Abuse

Beginning January 1, 2007, Magellan Health Services will be the mental health and substance abuse vendor for the BCBSNC Service Benefit Plan servicing federal employees in North Carolina. Magellan Health Services provides a dedicated Customer Service for the BCBSNC Service Benefit Plan and can be contacted by calling 1-800-288-3976.

Magellan Health Services provides:

  • 24-hour access to care and service
  • Referrals to the credentialed BCBSNC Blue Options provider network (PPO)
  • Mental health and substance abuse care management services:
    • Preauthorization services for inpatient/alternative care
    • Utilization management services for inpatient/alternative care
    • Discharge planning and follow up for inpatient/alternative care
    • Intensive Care Management services
  • Preauthorization services (when required) for outpatient care
  • Utilization management services for outpatient care
  • Web site member services at MagellanHealth.com

In addition to the above, Magellan will also provide Condition Care Management:

  • Med/Psych, a program that offers behavioral health and behavior change support to members with coexisting conditions addressing the issues of mind and body.

Important Note: The BCBSNC Service Benefit Plan will continue to process the claims for all federal employees in North Carolina.